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      1. Help Desk
      2. ShareBuilder Desktop (Citrix)
      3. Logging In

      I forgot my ShareBuilder Desktop (Citrix) password

      Please use the chat bubble on our website or the link below to let us know you need your password reset.

      Reset my ShareBuilder Desktop (Citrix) password

      We are happy to retrieve your login information for you. For security reasons, an employee will provide you with a temporary password to log in with. This will require you to change the password when you log in.

      First-Time Users:

      • Logging in for the first time will require you to change your password. 
      • We provide first-time users with their login information.
      • Passwords we email to a user are considered temporary and will need to be changed once the user logs in. 

      Temporary Passwords

      For security reasons, we require passwords to be changed when a user logs in with a temporary password. Temporary passwords are given out when a new user is created or when a user forgets their password. When you receive a temporary password follow these steps to change it:

      1. Go to share-builders.com 

      2. Click Login at the top right of your screen.

      3. Select Desktop → Launch Citrix.

      4. Enter the login information you were given.

      5. Enter the temporary password you were given into the Old password box.

      6. Enter a new password that meets all of our requirements in the New password and Confirm password box.

      Password Requirements

      • At least 7 characters long
      • Contains a mix of UPPERCASE and lowercase letters
      • Contains at least one number