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      Multi-Factor Authentication (MFA)

      What

      This article explains the implementation of Multi-Factor Authentication (MFA) in ShareBuilder CRM and provides a step-by-step guide on how to use it.

      Why

      To strengthen the security of user accounts, especially with the upcoming launch of Connected Mailbox Integration, ShareBuilder CRM is introducing MFA via email security codes. This added layer of security ensures that even if your password is compromised, unauthorized access to your account is prevented.

      How


       
       
       

      FAQs

      • The verification code I received is not working, what do I do?
        • If you encounter issues with the verification code, ensure that you've entered it correctly and that it hasn't expired. If problems persist, consider clearing your browser's cache or contacting support.
      • How can I avoid having to go through MFA every time I log in?
        • Selecting "Remember Me" can extend your authentication session. However, using a new device or clearing your browser's cookies will require re-authentication.