Your Connected Mailbox just got even smarter. Activities created from Connected Mailbox now appear in CRM with a much richer, more realistic view, giving you a clearer context about each communication without extra searching or manual updates.
This update brings email transparency directly into your workflow so you can spend less time tracking communication history and more time focusing on what matters most: your relationships and opportunities.
More context in every email activity: You’ll now see who sent the email, who was in the To and CC fields, who’s a user, and who’s a contact.
Source visibility: Each activity shows exactly how the email arrived in ShareBuilders — so you know if it came from your Connected Mailbox, Email the Assistant, or another integration.
Thread view: You can view all emails in the same thread directly at the bottom of the activity page, giving you full conversation history at a glance.
Read-only protection: Most fields on these email-based activities are read-only to preserve accuracy, but you can still relate them to additional Companies or Contacts as needed.
Connected Mailbox keeps your CRM in sync with your real sales communication, automatically capturing emails and linking them to the right contacts and companies without you having to lift a finger. It eliminates guesswork, reduces manual data entry, and ensures your activity history tells the full story of your outreach and follow-ups.
This means you’ll always have:
A complete, reliable record of your client communication.
Activity metrics that reflect your true engagement level.
Less time logging and more time selling.
Keep your Connected Mailbox active. It automatically logs emails so you never miss a touchpoint.
Open any Connected Mailbox activity to see sender and recipient details, source, and full thread history.
Relate the activity to additional companies or contacts when applicable.
Use the thread view to catch up on past conversations before meetings or calls — everything you need is now right there.
