The Troubleshoot Billing tool, found under Options → Integrations, helps managers research and resolve billing issues. It allows searches using multiple filters, provides detailed billing results, and connects traffic system data with CRM records.
For managers, troubleshooting billing matters because it:
Ensures Accuracy: Confirms billing dollars tie correctly to accounts, sellers, and categories.
Speeds Resolution: Quickly pinpoints issues with advertiser names, contracts, or seller assignments.
Supports Coaching: Equips managers with clear evidence when guiding sellers on account performance.
Improves Forecasting: Keeps booked dollars clean and reliable for sales analysis and pacing.
Prevents Revenue Loss: Identifies discrepancies before they impact reporting or financial accountability.
Troubleshoot Billing gives managers a direct line of sight into billing errors so they can protect accuracy and coach their teams with confidence.
